What Is VoIP And Is It Right For My Business?

Tech Info

What Is VoIP And Is It Right For My Business?

Thursday, October 28th, 2021
man working behind computer on phone

VoIP stands for Voice Over Internet Protocol, which is an elaborate term that means you can make calls over an internet connection. Individuals and businesses alike use this type of phone system. VoIP offers more capabilities at a cheaper price than traditional phone lines. So, how does this service work and is it right for you?

How VoIP works

Your IP address, also known as Internet Protocol address, is what allows your computer to connect and “talk to” other devices. This includes making phone calls. VoIP providers do more than just provide a phone and a way to talk to others. They can set up your phone systems, integrate them with any CRM, and help you manage a growing system at any time if your business grows.

This type of phone system works by converting your phone call into data that can be sent across the internet in packets. You can use wifi if your signal is strong enough, or Ethernet cables to ensure stability. Data packets can be sent through your phone and a VoIP provider, and across the globe in just one second. Here’s how this is done.

  • First, the phone connects to a router (or switch) in your Local Area Network (LAN). You can use cable, DSL, or fiber internet options.
  • Once you dial a number, your phone tells the VoIP service provider to call the other party.
  • The VoIP service establishes that call, then sends and receives packets to and from your IP phone.
  • The VoIP phone changes the signals back into sounds you can hear.

Why is VoIP a great choice?

This type of phone system is easy to use and easy to set up. As long as you have an internet connection and VoIP phone, you’re all set. Unlike calling apps like WhatsApp, you can call anyone on any network. You can even use this system on your smartphone simply by downloading an app. Besides ease of use, here are some other reasons why a VoIP system may be right for your business.

  1. You will experience better-quality sound and so will the other party on the line. The audio will not be muffled like it is on traditional cabled phones or even smartphones.
  2. You can save money. Exact costs will vary depending on where you are located and how many users you want to have. You will see savings in many areas including initial set-up, equipment costs, and monthly fees.
  3. VoIP systems can be integrated with your current system by a professional.
  4. You can get high-tech features like call recording and auto-attendant.
  5. With VoIP, you can call anyone in the world.
  6. You can use VoIP systems at home, at an office, or at a job site; virtually anywhere with an internet connection!

Features that come with Voice Over Internet Protocol

There are many features your business can enjoy when using a VoIP system. The options you choose will depend on your needs, but here are some of the most popular.

Auto-attendant: This feature lets you greet incoming callers and help direct them to the appropriate person to help them. If your business isn’t open, you can also direct calls to voicemail.

HD call quality: This is the feature that brings high-quality sound to all of your phone calls. If you’re looking for even more sound clarity, some VoIP phones and headsets offer noise-cancellation technology.

Call recording: Not every business needs this feature, but it is available through VoIP systems. It is secure, so only those who have been granted access can hear recordings. Not only will this help improve your customer service, but it may also help protect your business from legal issues.

Security: You may not have considered this with phone calls, but if you run a business, they often entail information that needs to be protected. VoIP phone systems can come with call encryption so that your calls are protected online and from tapping.

Do I need a VoIP phone system?

Even with all of the benefits that come with these systems, you may still not be sure if your business really needs them. Here are a few things to think about before switching.

  1. Do you or your staff work from home? You could use existing smartphones with VoIP apps or get your employees desk phones if they will be working remotely long-term. This allows you to use the same features you would in the office.
  2. There can be a few downsides to using VoIP. You should consider these before choosing this type of phone system.
    • If you need to call 911, they will not be able to pinpoint your location.
    • If you don’t have redundancies set in place, you could lose your connection if your internet goes out.
    • You will need a high-speed internet connection for VoIP to be reliable.
  3. Will VoIP fit your needs? It is important that you know what you need out of your phone systems now, but also for the future. Consider your number of incoming calls, your current resources, the features of Voice over IP, and things like video conferencing.

Want to learn more about VoIP phone systems?

These systems can be beneficial for businesses of any size. To learn more, contact Andrews & Associates today! Our team of tech experts can handle a variety of Services to make sure your business runs smoothly. Call us at (806) 242-1088 or Contact Us by email.